Daniel's ability to diagnose IT issues and communicate solutions to customers, vendors and management makes him an invaluable asset. In addition to being the go-to person for solving specific problems, he provides training and recommends process improvements to increase the level of support.
Before joining Supporting Strategies, Daniel provided IT support for help desk operations at a major supermarket chain. He responded to support requests from stores regarding hardware/software and network issues, targeting first-contact resolution with the end-user on every call. Acting as a liaison between stores and IT operations, he identified ongoing challenges and presented prospective solutions, including training end-users.
Daniel began his career at an IT solutions provider, where he advanced from Intern to Senior Helpdesk Coordinator. Besides resolving the most troublesome tickets, he created training materials for new employees and assisted with an onboarding project for new clients.
Daniel holds a Bachelor of Science from DeVry University, where he graduated cum laude as a member of the dean's list and the Ops/IT Team Lead. He majored in technical management, with a specialization in information systems security. In addition, he has an Associate of Applied Science from the College of DuPage, where he majored in computer information systems.