There are many reasons why we've had so much success using the cloud accounting tool Bill.com, not least of which is their superb customer service. The company's commitment in this area is well-known, with founder Rene Lacerte covering the merits of it, along with the how-to's, in his popular public speaking appearances and on Inc.com.
Bill.com tracks customer satisfaction closely, fine tuning its approach along the way. Its own recent findings bear out our experience and underscore why, when we call out our favorite cloud accounting tools, Bill.com always makes our list. The rigorous review found the company's customer satisfaction levels were an astounding 81% — this, in an industry where 50% is considered pretty good.
As for our own experience, we're most grateful for Bill.com's highly accessible system for training. That, combined with extended live chat hours, makes for speedy resolution of issues that arise. Furthermore, customers encountering a problem can turn to a searchable index of troubleshooting questions and subscribe to updated answers so they are notified about new details.
For these reasons and more, Supporting Strategies is comfortable relying on Bill.com and recommending it to our clients. To learn more about the advantages of using effective cloud accounting tools like this, download our free e-book, "What You Need to Know About Cloud Accounting."