Meghan Avery is the Director of Operations at Unemployment Tax Control Associates, Inc., a Springfield, Ma unemployment insurance (UI) cost management firm that recently celebrated 27 years of success in the industry. Meghan earned her undergraduate degree from Hofstra University and brings over a decade of professional experience to UTCA, six of which were gleaned in-house. She joined the team as senior analyst in 2011, advancing to lead analyst and next, client services manager, before her most current position.
As Director of Operations, she oversees client services and all aspects of the claims department, and management education. Meghan also supports the business development area of the organization, working closely with staff and the CEO. Ms. Avery conducts management education seminars for clients, customizing programs and presentations to the industry segment and emerging issues. UTCA believes the most important aspect of a successful unemployment case starts prior to separation, by educating managers as to their role in effectively managing UI risk, proper policies, corrective action and a working knowledge of UI law.
Drawing on her expertise in both the claim, risk and cost management areas of UTCA’s business, Meghan’s keen powers of insight, highly effective and often humorous presentations have supported the growth of UTCA while powerfully reinforcing UTCA’s value proposition. She is a rising star within the employer community, bolstering the firm’s mission of unprecedented and enduring customer service – where the client’s needs always come first