Melissa has ten years of business experience, working in business analysis and customer service roles. At Lyrix Systems, Melissa worked as a Sr. Account Manager in their Customer Service Operations department where she managed all new projects for customers, developed and maintained project plans and was responsible for coordinating and tracking change management activities. She also provided customers with a single point of contact for all operational issues and managed post-implementation support. Prior to Lyrix, Melissa worked as Program Manager at Nortel Networks, where she oversaw service and support to Carrier and Enterprise customers and acted as prime service contact for all customer service issues. Melissa earned a BS in Managerial Finance from Babson, and holds an MBA from Bentley.